State Authorization Complaint Process

State Agency Agent
Alabama Alabama Department of Postsecondary Education
‐Office of Private School Licensing Division
The Alabama Community College System
135 South Union Street
Montgomery, AL 36104
P.O. Box 302130, Montgomery AL 361030
Tel: 334-293-4500 Fax: 334-293-4504
Authorized Information authorized by NC-SARA
https://www.ache.state.al.us/Content/Departments/NRI/federal-reg.pdf
Alaska Alaska Commission on Postsecondary Education Jo Anne Hayden
Program Coordinator for Institutional Authorization ……..800-441-2962
Authorization Information: Authorized by NC-SARA https://acpe.alaska.gov/EDUCATOR-SCHOOL/Postsecondary_Institutions/Consumer_Protection
Arizona Arizona State Board for Private Postsecondary Education Jo Anne Hayden
Program Coordinator for Institutional Authorization ……..800-441-2962
Authorization Information: Authorized by NC-SARA https://ppse.az.gov/complaint
Arkansas Arkansas Department of Higher Education ICAC Coordinator,
114 East Capitol, Little Rock, AR 77201
Authorization Information:Authorized by NC-SARA https://www.adhe.edu/students-parents/colleges-universites/student-grievance-form
California Bureau for Private Postsecondary Education Bureau for Private Postsecondary Education
2535 Capitol Oaks Drive, Suite 400
Sacramento, CA 95833
Tel: 888-370-7589 or Fax: 916-263-1897…….https://www.bppe.ca.gov/enforcement/complaint.shtml ……
Colorado Colorado Department of Higher Education
and Division of Private Occupational Schools
Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, CO 80202 ………….Tel: 303-862-3001 or Fax: 303-996-1329
Authorization Information: Authorized by NC-SARA https://highered.colorado.gov/Academics/Complaints/default.html
Connecticut Department of Higher Education Office of Financial and Academic Affairs for Higher Education,61 Woodland St, Hartland, CT 06105-2326
,Tel: 860‐947‐1822 ……. https://www.ctohe.org/StudentComplaints.shtml
Delaware Delaware Department of Education Delaware Department of Education
The Townsend Building, 401 Federal Building, suite 2
Dover, DE 1990-3639
Tel: 302‐735-4000 ………………..Authorization Information: Authorized by NC-SARA https://www.msche.org/
District of
Columbia
Office of the State Superintendent of Education Office of the State Superintendent of Education
810 1st Street NE, 9th Floor
Washington, DC 20002 …………Tel: 202-727-6436, TTY: 711
Authorization Information: Authorized by NC-SARA https://osse.dc.gov/service/higher-education-licensure-commission-helc-public-complaints
Florida Florida Department of Higher Education Commission for Independent Education
325 W. Gaines Street, Suite 1414
Tallahassee, FL. 32399 ……… Phone: 850-245-3200 Fax: 850-245-3233
https://www.fldoe.org/about-us/office-of-the-inspector-general/file-a-complaint.stml
Georgia Nonpublic Postsecondary Education Commission Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, GA 30084-5305 …………. Phone: 850-245-3200 Fax: 770-414-3309
Authorization Information: Authorized by NC-SARA gnpec.org/consumer-resources/gnpec-authorized-school-complainant-form/
Hawaii Hawaii Post-Secondary Education Authorization Program Hawaii Post-Secondary Education Authorization Program
Department of Commerce and Consumer Affairs
P.O. Box 541 Honolulu, HI 96809…….. Tel: 808.586.7327 …….. Email: hpeap@dcca.hawaii.gov
Authorization Information: Authorized by NC-SARA https://cca.hawaii.gov/hpeap/hpeap-sara-complaint-process/
Idaho Idaho State Board of Education Idaho State Department of Education
650 W State Street
Boise, ID 83720
Tel: 208-332-6800 or Fax: 202-334-2228 email: info@sde.idaho.gov
Authorization Information: Authorized by NC-SARA https://www.boardofed.idaho.gov/priv_col_univ/student_complaint.asp
Illinois Illinois Board of Higher Education Illinois Board of Higher Education, 1 North Old State Capitol Plaza, Suite 333, Springfield, Illinois 62701, Tel: 217-782-2551
Fx 217-782-8548 Authorization Information: Authorized by NC-SARA https://www.ibhe.state.il.us/consumerinfo/complaint.htm
Indiana Commission for Higher Education Indiana Commission for Higher Education, 101 W. Ohio St.#300, Indianapolis, Indiana 46204 Tel: 31- 464-4400 ext. 0
Authorization Information: Authorized by NC-SARA https://www.in.gov/che/2744.htm
Iowa The Iowa College Student Aid Commission The Iowa College Student Aid Commission
430 East Grand Avenue F13
Des Moines, IA 50319
Tel: 877-272-4456 Fax: 515-725-3401
Authorization Information: Authorized by NC-SARA https://www.iowacollegeaid.gov/content/constituent-request-review
Kansas Kansas Board of Regents Kansas Board of Regents
1000 SW Jackson, Suite 520
Topeka, KS 66612
Tel: 785.296.3421 ………..
Authorization Info:Authorized by NC-SARA https://www.kansasregents.org/resources/complaint_procedure_and_form_updated_August2016.pdf
Kentucky Kentucky Commission on Proprietary Education Kentucky Commission on Proprietary Education
Capital Plaza Tower, Room 302
500 Mero Street
Frankfort, KY 40601
Tel: 502-564-4185 Fax: 502-564-4248
https://cpe.ky.gov/forstudents/consumercomplaints ………. email: Kcpe@ky.gov6
Louisiana Louisiana Board of Regents Louisiana Board of Regents
P.O. Box 3677
Baton Rouge, LA 70821
ATTN: SARA Student Complaints
Authorization Information: Authorized by NC-SARA https://www.ag.state.la.us/Article.aspx?articleID=36&catID=0
Maine Maine Department of Education,
Office of Higher Education Services
Maine Department of Education
23 State House Station
Augusta, ME 04333-0023 ….Tel: 207-624-6600 TTY: 1-888-577-6690 Fax: 207-624- 6690
Authorization Information: Authorized by NC-SARA https://www.maine.gov/doe/specialed/support/dispute/procedures/complaintinvestigation.html
Maryland Maryland Higher Education Commission Office of the Attorney General
Consumer Protection Division
6 N Liberty Street
Baltimore, MD 21201 ……… Phone: 410-767-3301, Toll Free: (800) 974-0203
Authorization Information: Authorized by NC-SARA https://mhec.maryland.gov/institutions_training/Pages/career/pcs/complaint.aspx
Massachusetts Massachusetts Department of Higher Education Massachusetts Department of Higher Education
One Ashburton Place, Room 1401
Boston, MA 02108
Tel: 617-994-6950
https://www.mass.edu/forstudents/complaints/complaintform.asp
Michigan Michigan Department of Licensing and Regulatory Affairs Michigan Department of Licensing and Regulatory Affairs
CSCL/Enforcement Division
P O Box 30018
Lansing MI 48909 ……… Tel: 517-241-7000
Authorization Information: Authorized by NC-SARA https://www.michigan.gov/documents/lara/Post-Secondary_Student_Complaints_498839_7.pdf
Minnesota Minnesota Office of Higher Education Registration & Licensing
Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227 ………. Phone: 800-657-3866 Fax: 651-642-0675
Authorization Information: Authorized by NC-SARA https://www.ohe.state.mn.us/mPg.cfm?pageID=1078
Mississippi Mississippi Commission on Proprietary School and College Registration Commission on Proprietary Schools and College Registration
3825 Ridgewood Road, Jackson, MS 39211 …… Phone:601-432-6185..
Authorization Information: Authorized by NC-SARA https://www.mississippi.edu/mcca/downloads/studentcomplaintform.pdf
Missouri Missouri Department of Higher Education Missouri Department of Higher Education, 205 Jefferson St, PO Box 1469, Jefferson City MO 65102-1469, Ph 800-473-6757, Fax 573-751-6635, https://www.dhe.mo.gov/documents/POLICYONCOMPLAINTRESOLUTION-reviseddraft.pdf
Montana Montana University System, Montana Board of Regents Office of the Commissioner of Higher Education, 2500 Broadway, PO Box 203201, Helena, Montana 59620 Phone: 406-444-5670. Authorization Information: Authorized by NC-SARA https://mus.edu/MUS-statement-of-complaint-process.asp
Nebraska Nebraska Department of Education, Private Postsecondary
Career Schools
Nebraska Department of Education
301 Centennial Mall South
P.O. Box 94987
Lincoln,NE 68509-4987
Tel: 402-471-2295 or Fax: 402-471-0117
Authorization Information: Authorized by NC-SARA https://ccpe.nebraska.gov/student-complaints-against-postsecondary-institutions
Nevada Nevada Commission on Postsecondary Education Commission on Postsecondary Education
8778 South Maryland Parkway Suite 115
Las Vegas, Nevada 89123
Tel: 702-486-7330 or Fax: 702-486-7340
Authorization Information: Authorized by NC-SARA https://www.cpe.state.nv.us/CPE%20Complaint%20Info.htm …..
New Hampshire New Hampshire Department of Education, Division of Higher Education,
Higher Education Commission
Jan Fiderio
Londergan Hall, Room 101B
New Hampshire Department of Education
101 Pleasant Street
Concord, NH 03301…….. Tel: 603-271-0256
Authorization Information: Authorized by NC-SARA www.education.nh.gov/highered/compliance-allegation.htm
New Jersey New Jersey Commission on Higher Education State of New Jersey, Office of the Secretary of Higher Education
20 West State Street, 4th Floor
PO Box 542
Trenton, New Jersey 08625-0542 …….. Phone: 609-292-4310 Fax: 609-292-7225 https://www.state.nj.us/highereducation/documents/pdf/OSHEComplaintForm.pdf
New Mexico New Mexico Higher Education Department New Mexico Higher Education Department
2048 Galisteo Street
Santa Fe, NM 87505
Tel: 505-476-6500
Authorization Information: Authorized by NC-SARA https://www.hed.state.nm.us/students/complaints.aspx
New York New York Bureau of Proprietary School Supervision, New York
State Education Department
Office of College and University Evaluation
New York State Education Department
89 Washington Avenue,Room 969 EBA
Albany NY 12234
Tel:518-474-1551 Fax: 212-486-2779
https://www.highered.nysed.gov/ocue/spr/COMPLAINTFORMINFO.html
North Carolina North Carolina Community College System, Office of Proprietary
School Services
NC Community Colleges, Office of Proprietary Schools
200 W. Jones Street; Raleigh, NC 27603
Mailing Address:
5001 Mail Service Center
Raleigh, NC 27699-5001 ..Tel: 919-807-7061 or Fax: 919-807-7169
Authorization Information: Authorized by NC-SARA https://www.nccommunitycolleges.edu/complaint-procedures-and-forms
North Dakota North Dakota State Board for Career and Technical Education North Dakota Department of Career and Technical Education
Department 270
600 East Boulevard Avenue, Bismarck, ND 58505-0601 …… Tel: 701-328-3180 Fax: 701-328-1255
Authorization Info: Authorized by NC-SARA https://www.nd.gov/cte/private-post-inst/docs/NDSBCTE_Student_Complaint_Procedure.pdf
Ohio Ohio Board of Regents Ohio State Board of Career Colleges and Schools
30 East Broad Street, Suite 2481
Columbus, OH 43215
Tel: 614-466-2752 or Fax: 614-466-2219 Toll Free (877) 275-4219
Authorization Information: Authorized by NC-SARA https://www.ohiohighered.org/students/complaints
Oklahoma Oklahoma Board of Private Schools Nora Ann House, Director
3700 N. Classen Blvd., Ste. 250
Oklahoma City, OK 73118 Tel: 405-528-3370 or Fax 405-528-336
Authorization Information: Authorized by NC-SARA https://www.okhighered.org/current-college-students/complaints.shtml
Oregon Oregon Department of Education ‐ Private and Career Schools
Office
Oregon Department of Education
255 Capitol Street NE
Salem, OR 97310
Tel: 503-947-5600 or Fax: 503-378-5156
Authorization Information: Authorized by NC-SARA https://www.ode.state.or.us/search/page/?id=325
Pennsylvania Pennsylvania Department of Education, Division of Higher
Education
Bureau of Postsecondary and Adult Education
Pennsylvania Department of Education
333 Market Street, 12th Floor
Harrisburg, PA 17126-0333
Fax: 717-772-3622 Fax: 717-722-3622 ……………
https://www.education.pa.gov/Postsecondary-Adult/College%20and%20Career%20Education/Pages/Students-Complaints.aspx#tab-1
Rhode Island Rhode Island Board of Governors for Higher Education Commissioner of Higher Education
RI Office of Higher Education
80 Washington Street, Suite 524, Providence, RI 02903 Phone 401-456-6000
Authorization Information: Authorized by NC-SARA
https://www.ribghe.org/pdfs/BOGStudentComplaintProcessII011012.pdf
South Carolina South Carolina Commission on Higher Education Nonpublic Institution Licensing
SC Commission on Higher Education
1122 Lady Street, Suite 300
Columbia, SC 29201
Phone: 803-737-2260 …………………………Authorization Information: Authorized by NC-SARA
https://www.che.sc.gov/CHE_Docs/academicaffairs/license/Complaint_Procedures_and_Form.pdf
South Dakota South Dakota Secretary of State Division of Consumer Protection
1302 E Hwy 14
Suite 3
Pierre, SD 57501
Tel: (605) 773-3215 TTY: (605) 773-6585 Fax: (605) 773-4106
Authorization Information: Authorized by NC-SARA https://catalog.sdstate.edu/content.php?catoid=24&navoid=2239
Tennessee Tennessee Higher Education Commission,
Division of Postsecondary School Authorization

Tennessee Residents Attending Off Campus
StudentsTennessee Higher Education Commission
Division of Postsecondary School Authorization
Parkway Towers, Suite 1900
404 James Robertson Parkway
Nashville, TN 37243
Attention: Complaints
Tel: (615) 741-3605
Tennessee Residents Attending at Main Campus
Authorization Information: Authorized by NC-SARA https://www.tn.gov/commerce/consumer/file-a-complaint.html

Tennessee

Department of Commerce & Insurance

Authorization Information: Authorized by NC-SARA https://www.tn.gov/commerce/section/consumer-affairs

Texas Texas Higher Education Coordinating Board Texas Higher Education Coordinating Board
College Readiness and Success, P. O. Box 12788, Austin, TX 78711
Authorization Inforrmation: Authorized by NC Sara https://www.thecb.state.tx.us/index.cfm?objectid=C9BD55D4-C5A3-4BC6-9A0DF17F467F4AE9
Utah Utah Division of Consumer Protection Utah Division of Consumer Protection
Attention: Complaint Processor
Heber M. Wells Building, 2nd Floor
160 East 300 South, SM Box 146704
Salt Lake City, UT 84114
https://www.consumerprotection.utah.gov/complaints/manual.html
Vermont Vermont State Board of Education, Vermont Department of
Education
Vermont Department of Education
120 State Street
Montpelier, VT 05620 ……… Tel: 802-828-3135 ……Authorized by NC-SARA
https://education.vermont.gov/documents/EDU-Complaint_Resolution_Statement_for_Postsecondary_Education_Matters.pdf
Virginia Virginia State Council of Higher Education, Private & Out‐of‐
State Postsecondary Education
State Council of Higher Education for Virginia
101 N. 14th Street, 10th Floor
James Monroe Bldg.
Richmond, VA 23219
Tel: 804-225-2600 or Fax: 804-225-2604
https://www.doe.virginia.gov/special_ed/resolving_disputes/complaints/index.shtml
Washington Washington Student Achievement Council 917 Lakeridge Way SW
Olympia, WA 98502
Tel: (360) 753-7800 or Email: info@wsac.wa.gov
Authorized by NC-SARA https://www.wsac.wa.gov/student-complaints
West Virginia West Virginia Higher Education Policy Commission Dr. Mark Stotler
Director of Academic Programming
Academic Affairs
West Virginia Higher Education Policy Commission
1018 Kanawha Blvd East, Suite 700
Charleston, WV 25301 …… Tel: 304.558.2101 ……. Authorized by NC-SARA
https://www.wvhepc.edu/wp-content/uploads/2015/10/Student-Complaint-Process-revised-3.pdf
Wisconsin Wisconsin Educational Approval Board State Of Wisconsin
Educational Approval Board
431 Charmany Drive, Suite 102
Madison, WI 53719
Phone: (608) 266-1996 · Fax: (608) 264-8477 Email: eabmail@eab.wisconsin.gov
https://eab.state.wi.us/resources/complaint.asp
Wyoming Wyoming Department of Education Wyoming Department of Education
Cindy Hill, Superintendent of Public Instruction
Hathaway Building, 2nd Floor, 2300 Capitol Avenue
Cheyenne, WY 82002
Tel: 307-777-7675 or Fax: 307-777-6234
Authorized by NC-SARA https://edu.wyoming.gov/downloads/schools/student-complaint-process.pdf
Puerto Rico Puerto Rico Council on Education Consejo de Educacion de Puerto Rico 268 Ponce de Leon Ave. Hato Rey Center Building 15th Floor, Hato Rey PR 00918…….
PO Box 19900, San Juan PR 00919-1900 Tel. (787) 641-7100 https://www.msche.org/

 

Sara – The State Authorization Reciprocity Agreement (SARA) establishes a state-level reciprocity process that will support schools in the U.S. in its efforts to increase the nations educational realization by making state authorization more efficient, effective and uniform.

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